We hope you enjoyed your stay with us!

To help us better serve you, please complete this survey and submit your responses. We know you have many choices of Hotels in New York City, and we greatly appreciate you giving The Hotel Wales an opportunity to serve you.

Statement

My overall experience here was good, and I would recommend this hotel to my friends.

Check In

My reservation record was accurate.

The check-in process was timely and efficient.

The check-in staff was courteous and friendly.

Guest Room

My room was clean and comfortable.

My room was furnished appropriately.

My bed and bedding were comfortable.

Guest Staff

The guest staff was prompt, reliable and friendly.

The guest staff was knowledgeable and fully answered my questions about the area.

Housekeeping staff was friendly and reliable.

Management was available to solve problems.

The check-in staff was courteous and friendly.

Product

How would you rate the Hotel's Public Area?

Condition of Guest Rooms.

Comfort of Guest Rooms.

Functionality of Guestrooms and Work Space.

Amenities

Condition of Hotel Amenities (Breakfast Room, Exercise Room) were clean, attractive and properly equipped.

Check out

The check-out process was timely and efficient.

I received a complete and accurate bill.